Terms & conditions

1. ORDERS AND DELIVERY

Orders can be placed online at www.casagent.eu, at trade fairs and in emails. Provided that no other agreement has been made, all orders are placed at the current prices on the day of placing the order and are subject to strikes, lockouts and any other circumstance that is beyond our control, cf. item 7. 

Unless a written agreement had been made, the time of delivery stated is at the choice of CASAgent Europa ApS. Should CASAgent Europa ApS judge that the delivery time agreed upon cannot be observed or that a delay must be considered probable, the purchaser will receive written notice if possible of this as well as of the expected time of delivery. Should CASAgent Europa ApS be unable to deliver the sold goods in accordance with the time of delivery agreed upon or in accordance with an extended delivery time as stated in the earlier, the purchaser shall be entitled to cancel the purchase. CASAgent Europa ApS’s liability for any loss that the purchaser may suffer because of a delay is not the responsibility of CASAgent Europa ApS.

 

TERMS AND CONDITIONS
Initial minimum order for new customers:
Euro 1000/DKK 7500

Reorders must be a minimum of EURO 150/DKK 1000. 

 

PAYMENT TERMS

15 days from receipt of invoice. Other payment terms may apply.
New customers: pre payment (Pro Forma Invoice)

 

ORDER CONFIRMATIONS – STEP ONE AND TWO

Step one

When placing an order online or at a fair you will receive a temporary order confirmation listing your purchase. Your order is now being processed and within the next working days, we will handle your order and send your order confirmation. During holidays, some delays will occur.

Step two

You will receive your “real” order confirmation. Please read and check the order confirmation carefully and inform us in case of errors. If we have not heard from you within 2 days, we consider the attached order confirmed, and we are looking forward to processing your order. Kindly note that the order confirmation is not your invoice and hence not to be paid. When your order is ready you will receive a proforma invoice / invoice including freight for payment. All details about the payment is found in your Proforma Invoice/Invoice. 

 

2. PRODUCT INFORMATION

We do our best to be correct but information online, in catalogues, price lists, etc. regarding weight, dimensions, color, and data are subject to typing/printing errors and will only be binding to the extent that a written agreement particularly refers to them. 

 

3. DESIGN CHANGES

CASAgent Europa ApS reserves the right to make any changes to the design, form, etc. without any previous notice to the purchaser, should CASAgent Europa ApS consider it necessary. Any such changes shall only entitle the purchaser to cancel the purchase if the purchaser can prove that a certain design, form, etc. was a precondition for the purchase. Any changes made, and a cancellation of the purchase therefore, shall not entitle the purchaser to any damages.

 

4. FREIGHT

CASAgent Europa ApS offers to take care of the freight of all orders, unless otherwise agreed. Freight rates are always subject to best possible rates with our provider. 

 

5. TRANSFER OF RISK

All items are sold ex works cf. incoterms, unless otherwise agreed. CASAgent Europa ApS shall give the purchaser adequate notice by means of sending the invoice for the consignment as soon as the cargo leaves the warehouse in Denmark. 

 

6. PAYMENT

The payment terms of CASAgent Europa ApS are as stated on the proforma invoice/invoice. Should the purchaser not pay in due time, and the delay is not caused by CASAgent Europa ApS, CASAgent Europa ApS shall be entitled to charge a compensation fee default of EUR/DKK and interest from the due date equal to 2% per month above the discount rate of the Danish Central Bank in force at any time. The delivery shall remain the property of CASAgent Europa ApS until full payment has been made. We reserve the right to forward rights to Debt Collection if the terms of payment are not met. 

 

7. EXEMPTION FROM LIABILITY - FORCE MAJEURE

The following circumstances shall imply exemption from liability when they occur after entering the agreement and act as a hindrance to the fulfillment of the agreement. Industrial and religious disputes, strikes, lockouts and any other circumstance beyond the control of the parties such as fire, war, mobilization or unforeseen military call-ups of a similar extent, acts of sabotage, requisition, embargos, exchange controls, riots and commotions, lack of means of transportation, ordinary scarcity of goods, restrictions on fuels and defective deliveries from sub-suppliers or delay of such deliveries caused by any of the circumstances mentioned in this item. The party wishing to invoke any of the circumstances mentioned shall, without undue delay, advise the other party in writing of the start and termination of the event. Both parties shall be entitled to cancel the agreement by written notice to the other party when the performance of the agreement within reasonable time will be impossible due to any of the circumstances mentioned in this item. 

 

7. B  OTHER MATTERS 

We are not liable for delays or failures to comply with our obligations under the Terms if the delay or failure to comply is due to Force Majeure events outside our reasonable control. Force Majeure events shall mean, but is not limited to, governmental restrictions, wars, war-like actions, civil commotions, riots, uprising, revolutions, strikes, epidemics, or pandemics recognized by the World Health Organization (WHO), including delays resulting from any upcoming or worsening outbreaks of COVID 19 and variations hereof, fires and floods, storms, earthquakes, and other acts of God. 

 

 

8. SETTLEMENT OF DISPUTES 

Disputes in connection with the agreement and the provisions hereof shall be settled according to Danish law with the Copenhagen Maritime and Commercial Court acting as venue. 

 

9. THE FIRST ORDER WITH CASAGENT EUROPA APS

As a new customer with CASAgent Europa ApS, the first order shall be minimum EUR 1000. As standard all orders must be paid in advance. Accordingly, the customer will receive a pro forma invoice, containing all the information necessary. The pro forma invoice must be paid max. 7 days from the date of issue.

 

10. BANK TRANSFER 

Timely payment of goods from CASAgent Europa ApS shall take place within the date stated on invoice.

 

Remember to state your customer name, order and invoice no. 

 

11. DELIVERY WHEN HAVING A DUE BALANCE

CASAgent Europa ApS accepts orders from customers who have a due balance. However, CASAgent Europa ApS cannot deliver goods before the due balance has been fully paid.

 

12. RESALE OF CASAGENT EUROPA APS'S GOODS

Sales of CASAgent Europa ApS’s goods is only allowed to end-consumers. Intercompany sales and sales to other companies is not allowed without CASAgent Europa ApS’s permission.

 

13. COMPLAINTS

Complaints to CASAgent Europa ApS shall be made immediately and latest within 5 days from the date of invoice. Claims must be forwarded to casagent@casagent.dk  

 

14. DEFECTIVE GOODS

When receiving goods from CASAgent Europa ApS, special attention should be paid to boxes and pallets checking if they look damaged on the outer package. Please note that the content may be defect and has been damaged during transport without any signs of it showing on the outer package at receipt. Please unpack immediately and check your goods thoroughly.

CASAgent Europa ApS must be informed immediately if any damages – please write an email to casagent@casagent.dk - containing a description of the damage and the invoice number, together with an attached picture of the damaged goods. Damage must be reported to CASAgent Europa ApS within 2 days from receipt.

 

15. COPYRIGHT & OWNERSHIP OF RIGHTS

Images can be found for free downloads online (www.casagent.eu) and can be used by our customers and the press. On Instagram/Facebook and other social media the pictures may be used by tagging #casagent and by mentioning CASAgent's ownership of the photo.

Logo, texts and other material on www.casagent.eu may only be used in other contexts with permission from CASAgent Europa ApS.